Help Centre
Answers to the most common questions about PDF and Image + tools.
General
Are the tools really free?+
Yes, completely free. No subscriptions, no credits, no hidden fees. All tools are supported by non-intrusive display advertising.
Do I need to create an account?+
No. You never need to register or log in. Open a tool, process your file, download the result.
Are there watermarks on output files?+
Never. We do not add watermarks to any file you download.
Which browsers are supported?+
Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge — all modern versions. Mobile browsers are supported too.
Privacy & File Security
Do my files get uploaded to your servers?+
For most tools, no — processing happens entirely in your browser. A small number of conversion tools (PDF to Word, Word to PDF, PDF to Excel, PDF to PowerPoint) require server-side processing. In those cases, your file is sent over HTTPS, processed immediately, and never stored or logged.
Can you see the contents of my files?+
No. Browser-based tools never send your file anywhere. For server-side tools, your file is handled automatically by software and is never viewed by any person.
How long do you keep my files?+
We do not store files. Browser-side tools never leave your device. Server-side tools delete your file from memory immediately after returning the result to you.
Is it safe to process confidential documents?+
For browser-based tools, yes — your file never leaves your device. For server-side tools, we recommend avoiding highly sensitive documents unless you are comfortable with HTTPS transmission.
PDF Tools
Is there a file size limit for PDFs?+
Browser-based PDF tools are limited by your device's memory. Most PDFs up to 100MB work fine. Server-side tools (PDF to Word, etc.) have a 50MB limit.
Why is my merged PDF file larger than the originals combined?+
This is normal. PDF merging preserves all embedded fonts, images, and metadata from each original file. Use the Compress PDF tool afterward to reduce the size.
My PDF is password-protected — can I still use the tools?+
Most tools cannot process password-protected PDFs. Use the Unlock PDF tool first to remove the password, then process the file.
Why does PDF to Word conversion look different from the original?+
PDF to Word conversion is technically complex. Scanned PDFs and PDFs with complex layouts may lose some formatting. Results are best for text-based PDFs created from word processors.
Can I process scanned PDFs?+
Yes. Use our OCR PDF tool to extract text from scanned PDFs and make them searchable. Image-based operations (rotate, split, compress) work on all PDFs including scans.
Image Tools
Which image formats are supported?+
Most tools support JPG, PNG, WebP, and GIF. Specific tools also support HEIC, SVG, and BMP. Each tool page lists accepted formats.
How much can I compress an image without losing quality?+
For JPG and WebP, significant compression (50–80% size reduction) is possible with barely visible quality loss. PNG compression is lossless by default. Use the quality slider to find your balance.
Why can't I remove the background from my image?+
Background removal works best on photos with clear subject/background contrast. Complex or busy backgrounds may produce imperfect results. Images with transparent backgrounds (PNG) already have no background.
How do I convert an iPhone photo (HEIC) to JPG?+
Use our HEIC to JPG tool. Upload your HEIC file and download the converted JPG. No software required.
Technical Issues
A tool is stuck on "processing" — what do I do?+
Large files or complex operations can take time depending on your device. Wait up to 2 minutes. If it is still stuck, try refreshing the page and uploading the file again. Make sure no other heavy programs are running.
The tool says my file type is not supported.+
Check the accepted formats listed on the tool page. If your file has an unusual extension, try renaming it to the standard extension (e.g. .jpeg → .jpg) and uploading again.
The download button does nothing.+
Your browser may be blocking the download. Check that pop-ups and downloads are allowed for pdfandimage.com in your browser settings.
The output file is corrupted or won't open.+
This can happen with very large files or if processing was interrupted. Try again with a smaller file, or try a different browser. If the issue persists, contact us.
Still need help?
If your question isn't answered here, send us a message and we'll get back to you within 24–48 hours.
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